Privacy Policy | Hôtel Beaulac Privacy and Cookies Policy

Hôtel Beaulac Privacy and Cookies Policy

Hôtel Beaulac SA, Esplanade Léopold-Robert 2, 2000 Neuchâtel, Switzerland, registered in the commercial register of the canton of Neuchâtel under number CHE-101.728.352, is responsible for the collection, processing and use of your personal data .

Your trust is important to us, which is why we take data protection seriously and ensure appropriate security in application of Swiss law.

If you have any questions or comments regarding our processing of personal data and the legal basis on which we process it, you can contact us using the following contact details:

By mail: Hôtel Beaulac SA, Esplanade Léopold-Robert 2, 2000 Neuchâtel.

By email: hotel@beaulac.ch

Data processing

Calls from our website

Hôtel Beaulac SA is the operator of the website www.beaulac.ch. When you visit our website, our servers temporarily record each access in a log file. The following technical data is recorded and stored by Google Analytics until automatic deletion after 26 months at the latest:

The IP address of the requesting computer,
The name of your Internet Service Provider (usually your Internet Service Provider),
The date and time of access,
The website from which the access was made (referring URL), where applicable with the search term used,
The name and URL of the required data,
Status code (e.g. error message)
The operating system of your computer,
The browser you are using (type, version and language),
The transmission protocol used (for example, HTTP/1.1) and
If applicable, your username from registration or authentication.

These data are collected and processed for the purpose of enabling the use of our websites and applications (establishing the connection and exchanging data), to permanently ensure the security and stability of the system and to enable the optimization of our Internet offering. The data is also collected for internal statistical purposes.

In addition, the IP address is evaluated together with the other data in the event of attacks on the network infrastructure or other unauthorized or abusive use of the website for clarification and defense purposes and, if necessary, used in criminal proceedings for identification and for civil and criminal proceedings against the users concerned.

The legal basis for such data processing is our legitimate interest in the processing within the meaning of Art. 13 al. 1 LPD/31 al. 1 nLPD and art. 6 al. 1 bed. f GDPR.

Contact via usual telephone number

You can contact us by telephone. You yourself are responsible for the messages or content you send to us over the phone (e.g.: orders, reservations, purchase requests, general inquiries, etc.).

In order to answer your questions, we may ask you to provide us with additional information, for example your full name, address, email address, etc. We will only collect from you the personal data that is necessary to identify you (including your telephone number) and to answer your questions in the best possible way or to provide the services you have requested.

The processing of this data is therefore necessary for the implementation of pre-contractual or contractual measures in accordance with Art. 13 al. 2 bed. a LPD/31 al. 2 let. a nLPD or art. 6 al. 1 bed. b GDPR or is in our legitimate interest pursuant to Art. 13 al. 1 LPD/31 al.1 nLPD or art. 6 al. 1 bed. f GDPR.

Contact by email, fax or post

You have the possibility to contact us by e-mail or by post. You are solely responsible for any messages or content you send to us in this manner. We recommend that you do not transmit sensitive information. Only personal data that you voluntarily provide to us will be collected. You therefore decide what information you send to us.

In order to respond to your email request, we may ask you to provide us with additional information, such as your full name, address, telephone number, etc. We will only collect personal data that is necessary to identify you (including your email address) and to respond to your request in the best possible way.

Using a contact form

You have the option of using a contact form to contact us. For this we need the following information:

First and last name*
E-mail*
Message*

Information marked with (*) is mandatory.

We use this data only to respond to your contact request in the best possible and personalized way. The processing of this data is therefore necessary for the implementation of pre-contractual or contractual measures in accordance with Art. 13 al. 2 bed. a LPD/31 al. 2 let. a nLPD or art. 6 al. 1 bed. b GDPR or is in our legitimate interest pursuant to Art. 13 al. 1 LPD/31 al. 1 nLPD or art. 6 al. 1 bed. f GDPR.

Online reservation / purchase

You can make a reservation for the hotel or one of our restaurants via the website. The following data must be provided when ordering products:

First and last name*
Address*
Phone*
E-mail*

Information marked with (*) is mandatory.

When you make a reservation or payment online, we may collect credit card or payment information. The information is encrypted and processed by a secure payment platform.

We use this data to respond to requests and orders in the best possible and personalized way. The processing of this data is therefore necessary for the implementation of pre-contractual or contractual measures in accordance with Art. 13 al. 2 bed. a LPD/31 al. 2 let. a nLPD or art. 6 al. 1 bed. b GDPR or is in our legitimate interest pursuant to Art. 13 al. 1 LPD/31 al.1 nLPD or art. 6 al. 1 bed. f GDPR.

Subscribing to our newsletter and email marketing

On our website you have the opportunity to subscribe to our newsletter. Registration is required for this. The following data must be submitted during registration:

Email address*

Information marked with (*) is mandatory.

After entering the information above, we will use your data for sending the newsletter until you revoke your consent. You can revoke your consent at any time with effect for the future or click on the unsubscribe link in the newsletter emails.

Our newsletter contains web beacons (web beacons) or similar technical means (web beacons). Web beacons are invisible 1×1 pixel graphics that are associated with the user ID of the corresponding newsletter subscriber. The web beacons give us the following information about sending the newsletter:

Address file used;
Subject and number of newsletters sent;
Information on the addresses which have or have not received the newsletter and on the addresses where the sending has failed;
Information on the addresses from which the newsletter was opened;
Information about addresses that have been deleted
Technical information (e.g. search time, IP address, browser type and operating system).

This information is used for statistical analysis of the sending of our newsletter. The results of these analyzes can be used to better tailor future newsletters to the interests of the recipients. Web beacons are deleted when you delete the newsletter.

To prevent the use of web beacons, you can set your email program so that no HTML is displayed in messages, if it is not already the case by default. On the following pages you will find explanations on how to make this setting in the most common email programs.

By subscribing to the newsletter, you give us your consent to the processing of the data provided for the regular sending of the newsletter to the address you have given us as well as for the statistical evaluation of usage behavior and the optimization of the newsletter. This consent constitutes our legal basis for data processing in accordance with Art. 13 al. 1 LPD/31 al.1 nLPD and art. 6 al. 1 bed. a GDPR. You can revoke your consent at any time with effect for the future.

Cookies

Cookies help in many ways to make your visit to our website easier, more enjoyable and more meaningful. Cookies are information files that your Internet browser automatically stores on your computer’s hard drive when you visit our website.

We use cookies, for example, to temporarily save the services and entries you have selected when you fill out a form on our web pages, so that you do not have to repeat the entry when you call up another subpage .

Most Internet browsers automatically accept cookies. However, you can configure your browser so that no cookies are stored on your computer or that a message appears each time you receive a new cookie. On the following pages you will find explanations on how to configure the processing of cookies with the most common browsers:

Disabling cookies may mean that you will not be able to use all the features of our websites.

The legal basis for the processing of personal data for the above purposes is our legitimate interest in accordance with Art. 13 al. 1 LPD/31 al. 1 nLPD and art. 6 al. 1 bed. f GDPR, to guarantee the functionality and optimization of our web pages. In the case of purely analytical cookies, we base the processing of your personal data on your consent, which you give via the cookie banner.

Tracking-tools / Tracking tools

Google Analytics

The websites use Google Analytics, a web analysis service of Google Inc., 1600 Amphitheater Pkwy, Mountain View, CA 94043-1351, USA. Google Analytics uses methods to analyze the use of our websites, such as cookies (see “Cookies” section). The following information is generated by the cookie about your use of our sites.

Visitor navigation path on our sites:

Duration of stay on the page or subpage,
Subpage from which the website is left,
Country, region, or city from which the site is accessed,
Device (type, version, resolution, width and height of browser window),
Returning visitor or new visitor,
Browser type and version,
Operating system used,
Referring URL (the previously visited page),
Host name of the accessing computer (IP address)
Server poll time.

This information is transmitted to a server of Google, a company of the holding company Alphabet Inc., in the United States and stored there. Due to the activation of IP anonymization on this website, the IP address is shortened before transmission to the USA (anonymizeIP). The anonymized IP address transmitted by your browser as part of Google Analytics is not combined with other Google data. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. In these cases, we ensure, through a guarantee contract, that Google respects an adequate level of data protection.

The information is used to evaluate the use of our web pages, to compile reports on the activities carried out on our web pages and to provide other services relating to the use of our web pages and Internet usage. for the purposes of market research and arranging our website as needed. This information may also be transferred to third parties where required by law or where third parties process this data on behalf of Google. According to Google, under no circumstances is the IP address linked to other information concerning the user.

Users can prevent the collection of data generated by the cookie and relating to the use of the website by the data subject (including the IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin availablebelowthis link. Further information about the web analysis service used can be found on the Google Analytics website.

This processing is based on our legitimate interest within the meaning of Article 6 al. 1 bed. f GDPR.

Google Maps

We use Google Maps API (Application Programming Interface, Google Maps) of Google Inc, 1600 Amphitheater Pkwy, Mountain View, CA 94043-1351, USA, on our websites for the visual presentation of geographic information. By using Google Maps, information about the use of our website, including your IP address, is transmitted to a Google server in the United States and stored there.

The legal basis for processing data for this purpose is our legitimate interest in accordance with Article 6 al. 1 bed. f GDPR.

It is possible to deactivate Google Maps and prevent data transfer to Google by deactivating JavaScript in your browser. However, we would like to point out that in this case you will not be able to use the map view. You will find further information on the collection, processing and use of your data by Google and your rights in this regard.herein Google’s Personal Data Protection Policy andherein the additional terms of use for Google Maps or Google Earth. Failure to deactivate the relevant services will be considered consent to the processing of data for this purpose and consent to the transfer of data to the United States (see section 17, second and third paragraphs).

Social networks

Our websites may contain links to social networks. The links do not lead to the transmission of data to the provider without the user having any influence when loading our web pages (no “plugins”). Behind the social media buttons there is only a link to our presence on the respective network. No user data is transmitted from our websites to the social network.

Our websites may contain the following links:

Facebook of Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, respectively Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA
Instagram from Instagram Inc, 1601 Willow Road, Menlo Park, CA 94025, United States
YouTube operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, respectively Google Inc, 1600 Amphitheater Pkwy, Mountain View, CA 94043-1351, USA
LinkedIn from LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, United States

When you call up a link to one of our network profiles, a direct connection is established between your browser and the server of the respective social network. This informs the network that you have used your IP address to visit our websites and call up the link. If you connect to a network while logged into your account on that network, the content of our sites may be linked to your profile on the network, which means that the network may associate your visit to our websites directly with your account. If you want to avoid this, you must log out before clicking on a link. In any case, a mission takes place when you connect to the network in question after clicking on the link.

The legal basis for processing data for this purpose is our legitimate interest according to Art. 13 al. 1 LPD/31 al. 1 nLPD and art. 6 al. 1 bed. f GDPR.

Retention period

We retain personal data for as long as necessary for the provision of the aforementioned services as well as for further processing within the scope of our legitimate interest in accordance with Art. 13 al. 1 et al. 2 bed. a LPD/31 al. A et al. 2 let. a nLPD and art. 6 al. 1, bed. b and f GDPR.

Contract data will be stored by us for a longer period if this is prescribed by legal retention obligations or if we have another legitimate interest in doing so. The storage obligations which require us to retain data result in particular from regulations relating to accounting and tax law. According to this regulation, commercial communications, concluded contracts and accounting documents must be kept for ten years after the end of the year in which they were last processed. If we no longer need this data for the provision of services for you or in the context of other legitimate interests, the data will be blocked. This means that the data can then only be used for accounting and tax purposes.

Transfer of data to third parties

We only transmit your personal data if you have expressly consented to this, if there is a legal obligation to do so or if this is necessary to fulfill our contractual obligations or to assert our rights, in particular to assert claims arising from the contractual relationship. Furthermore, we pass on your data to third parties to the extent that this is necessary in connection with the use of our websites or the implementation and execution of the contract (also outside our websites).

Some third parties have already been mentioned (Google Inc.). Our websites are hosted on servers in Switzerland. The data is transmitted for the purpose of fulfilling our pre-contractual and contractual obligations and providing and maintaining the functionality of our website and applications. This is our legitimate interest according to Art. 13 al. 1 et al. 2 bed. a LPD/31 al. 1 et al.2 let. a nLPD and art. 6 al. 1 bed. b and f GDPR.

Transfer of personal data abroad

We may also transfer your personal data to third party companies (commissioned service providers) abroad for the purposes of the data processing described in this personal data protection policy. These companies are obliged, to the same extent as us, to protect your data. If the level of data protection in a country does not correspond to that of Switzerland or the EU, we will ensure by contract previously communicated to the PFPDT that the protection of your personal data corresponds at all times to that of Switzerland or the EU.

For the sake of completeness, we note that under US law, US authorities may take surveillance measures and access data, which may also include data transferred from Switzerland or the European Union to the States -United. This is done without distinction, restriction or exception based on the objective pursued and without objective criteria which would make it possible to limit the access of the American authorities to personal data and their subsequent use for certain strictly limited purposes which would justify access to these data.

Furthermore, in the United States there is no legal recourse for data subjects from EU member states or Switzerland that would allow them to access, rectify or delete data concerning them that is subject to of government action, and there is no effective legal protection against the general access rights of US authorities.

We would like to point out to users residing in Switzerland or an EU member state that in the opinion of the competent authorities in Switzerland and the European Union – partly due to the issues mentioned in this section – the United States do not have an adequate level of data protection. If the recipients of the data (e.g. Google) are based in the United States or are expected to carry out the processing of the relevant data in the United States, we will take all reasonable steps to ensure that your data is protected to an appropriate level with our partners through contractual agreements with these companies and, if necessary, through additional safeguards to protect the rights of individuals whose personal data is transferred to a third country.

We expressly draw your attention to this legal and factual situation so that you can make an informed decision regarding your consent to the disclosure of your data to persons who are domiciled in the United States or who may carry out the data processing affected in the United States.

Additional information

Right to information, rectification, cancellation and limitation of processing; right of data transfer

You can object to data processing at any time, in particular to data processing in connection with direct advertising (e.g. against advertising emails). You also have the following rights:

Right to information:You have the right to demand free access to your personal data stored with us at any time if we process it. This gives you the opportunity to check what personal data we process about you and that we use it in accordance with applicable data protection regulations.

Right of rectification:You have the right to have incorrect or incomplete personal data rectified and to be informed of the rectification. In this case, we will inform the recipients of the data concerned of the adjustments made, unless this is impossible or involves a disproportionate effort.

Right of cancellation:You have the right to request deletion of your personal data in certain circumstances. In individual cases, the right to deletion may be excluded.

Right to restriction of processing:Under certain conditions, you have the right to request that the processing of your personal data be restricted.

Right of appeal:You have the right to appeal to a competent supervisory authority against the way in which your personal data is processed.

Right to data portability:If you are domiciled outside Switzerland and reside in an EU/EEA member state, you have the right in certain circumstances to receive from us the personal data you have provided to us free of charge and in a readable form.

Right to lodge a complaint with a supervisory authority:You have the right to lodge a complaint with a competent supervisory authority if you believe that the processing of personal data concerning you infringes applicable data protection regulations.

Right of revocation:In principle you have the right to revoke given consent at any time. Processing activities based on your past consent do not become unlawful upon your revocation.

Data security

We use appropriate technical and organizational security measures to protect your personal data stored with us against manipulation, partial or complete loss and against unauthorized access by third parties. Our security measures are constantly improved according to technological developments.

We also take internal data protection very seriously. Our employees and the service companies commissioned by us have been obliged by us to maintain confidentiality and comply with data protection regulations.

Last updated: 08/16/2024

Hôtel Beaulac Privacy and Cookies Policy

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