Last Updated: September 12, 2023 (Privacy)

Welcome to the Hôtel Beaulac website. Protecting your personal data is a top priority for us. This Privacy and Cookie Policy explains how we collect, use, and protect your information when you visit our website or use our services. We are committed to respecting your privacy and treating your personal data with care and transparency.

1. Information We Collect (Privacy)

We may collect various categories of personal data when you interact with our website or use our services, including:

  • Identification Information: This may include your name, surname, address, email address, phone number, and similar information when you make a reservation or contact our establishment.
  • Payment Information: If you make a reservation or payment online, we may collect credit card or payment information. The information is encrypted and processed by a secure payment platform.
  • Reservation Information: This may include stay dates, room preferences, special requests, and other relevant information related to your reservation.
  • Browsing Information: We may collect information about your browsing activities on our website, including the pages you visit, the links you click on, and similar information.
  • Technical Information: This may include information about your device, such as your IP address, the type of browser you use, your device’s operating system, and other technical details.

2. How We Use Your Information (Privacy)

We use your personal data for the following purposes:

  • Reservation Management: We use your information to process and confirm your reservations, manage your hotel stay, and respond to your requests.
  • Improving Our Services: We use your information to enhance our services, personalize your experience, and provide you with quality customer service.
  • Marketing and Communication: With your prior consent, we may send you information about our special offers, promotions, and hotel news. You can unsubscribe at any time.
  • Security and Fraud Prevention: We use your information to ensure the safety of our guests, prevent fraud, and comply with legal obligations.

3. Sharing Your Information (Privacy)

We may share your personal data with third parties in the following cases:

  • Service Providers: We may share your information with third-party service providers, such as online booking companies, payment service providers, and other partners necessary for managing your reservation and stay.
  • Legal Authorities: We may be required to disclose your information to legal or governmental authorities if necessary to comply with applicable laws.

4. Your Rights

You have certain rights regarding your personal data, including the right to access your data, rectify it, delete it, object to its processing, and withdraw your consent when applicable. To exercise your rights or ask questions about our privacy policy, please contact us at hotel@beaulac.ch.

5. Data Security

We take reasonable measures to protect your personal data against loss, unauthorized access, disclosure, alteration, or destruction. However, no method of online transmission or storage is entirely secure. Therefore, we cannot guarantee the absolute security of your data.

6. Cookie Policy

6.1 Summary of Our Cookie Policy

Cookies are small files stored on your device when you visit our website. They are used to enhance your user experience and collect data to help us optimize our website. You can manage your cookie preferences using your browser settings.

6.2 Cookie Consent

During your first visit to our website, a pop-up window will explain our use of cookies. By clicking “Accept,” you consent to the use of cookies in accordance with our cookie policy. You can disable cookies via your browser settings, but please note that this may affect the site’s functionality.

6.3 Managing Consent Settings

We allow you to manage your consent settings for cookies. You can enable or disable various categories of cookies, including functional, statistical, and marketing cookies, based on your preferences.

7. Changes to the Privacy and Cookie Policy

We may update this Privacy and Cookie Policy from time to time to reflect changes in our data collection and management practices. The effective date will be updated accordingly. We encourage you to regularly check this page to stay informed about the latest changes.

8. Contact

If you have any questions or concerns about our Privacy and Cookie Policy or how we process your personal data, please contact us at the following email address: hotel@beaulac.ch.

Thank you for your trust and for choosing Hôtel Beaulac for your stay. We are committed to protecting your privacy and providing an exceptional experience for our guests.

Hôtel Beaulac S.A.

Contact Page

Address: Quai Léopold-Robert 2, 2000 Neuchâtel, Switzerland

Website: https://beaulac.ch

Email: hotel@beaulac.ch



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